Official Statement From Jumia Nigeria On Assault Of Its Customer
Nigeria’s No.1 Online Shopping Destination Jumia has issued an official statement to address an incident involving one of its delivery agents who assaulted its customer.
The delivery agent, Mr. Godwin Obong, a staff of one of its logistics partners, was said to have assaulted one of Jumia’s customers, Mr. Damilola Johnson on Friday, December 7th, 2018.
However, the Online Shopping Giant, in the statement issued on Monday morning, condemned in entirety the actions of Mr. Obong and further tendered an unreserved apology to Mr. Johnson.
It also assured Mr. Johnson that it will carry out disciplinary measures on Mr. Obong.
Read full statement below:
“We have received first-hand report about an incidence involving one of our delivery agents who assaulted our customer, Mr. Damilola Johnson on Friday, December 7th, 2018. Our attention has also been drawn to a video of the said incidence and we have identified the delivery agent as Mr. Godwin Obong, a staff of one of our logistics partners.”
“We condemn in the strongest terms any such actions that disrespect or threaten our customers.”
“Consequently, we have taken disciplinary measures against Mr. Obong and his company towards seeking a redress.”
“We have also reached out to Mr. Damilola Johnson to express our sincere apologies and regret over the incidence.”
“We also want to reassure our customers that our commitment to offering you a unique shopping and delivery experience remains undaunted and we will continue to work with our logistics partners in preventing a future occurrence.”