West Ham co-chairman David Gold has insisted he personally spoke with James Collins about the defender leaving the club at the end of the season before he was sent an email confirming his departure.
James Collins was released by the Hammers this summer after 11 years of service, but sources had told talkSPORT the 34-year-old defender was unhappy with the nature of his unceremonious exit.
Sources close to Welshman on Saturday claimed he had no idea he was being let go before being notified of his release via an email.
But, speaking in an exclusive interview with talkSPORT on Wednesday, Gold insisted that was not the truth.
The Hammers chief said he spoke to the centre-back after the final game of the season against Everton, where Collins was seen in tears as he left the pitch.
Asked if the club verbally told Collins he was being released before sending him an email, Gold said: “Oh absolutely. I spoke to James after the [Everton] game.
“What the league and the FA demand is when you release a player you must send an email to them as well as a copy to the player – you have to do that.
“But I did speak to James and we had a conversation, so that’s not quite true.
“It’s not true when people are assuming that we just sent him an email.”