Leading telecommunications service provider, Airtel Nigeria, has deployed mobile device/data experts to its shops to provide customers with data and device solutions to boost their product knowledge and enhance their experience on the company’s products and services.
The ‘Airtel Techies’, a team of tech-savvy young men and women would always be on hand to attend to customer queries and concerns at Airtel Shops.
Customers can also resolve technical problems by accessing Airtel Techies online and offline via Email on firstname.lastname@example.org and Hotline on 4141 as well as Facebook on www.facebook.com/airtelng and Twitter on www.twitter.com/airtel_care.
Speaking on the initiative, the Chief Operating Officer/Executive Director, Deepak Srivastava, said the introduction of Airtel Techie further confirms the company’s customer-centricity and innovativeness.
Mr. Srivastava emphasized that the drive to consistently delight customers with best in-class service delivery remains Airtel’s priority as the company exists primarily to meet the expectations of its numerous customers.
“As telecom consumers, especially the youth, increasingly embrace Airtel’s robust 3.75g network that covers the 36 states of the federation and Abuja, there is a corresponding increase in the use of data-enabled and high-end phones. Naturally, enquiries on data and devices as well as other concerns are on the increase. That informed our decision to provide round-the-clock solutions to customers in this regard”, Srivastava stated.
According to him, Airtel is offering Nigerians one more reason for telecommunications subscribers to port to its superior network by going the extra mile to provide specialized services for their devices.
Airtel Nigeria has continued to increase its service footprints across the country through the deployment of Express shops, with the latest being the commissioning on Thursday of a shop inside the University of Lagos campus.
On a visit to any Airtel shop, visitors can clearly identify the Techie specialists through their ‘Airtel Techie’ branded shirts.