360News: RIM Blames BlackBerry Service Disruptions on Networking Problem

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Research In Motion Ltd.’s BlackBerry service disruptions have entered a 3rd day in Africa, Europe and the Middle East.

RIM announced on twitter. “ Message delays were caused by a core switch failure in RIM’s infrastructure. Now being resolved. Sorry for inconvenience.

Most users in Nigeria have lost access to data for more than 24 hours. The disruption of the BlackBerry service in the regions was 1st reported 2 days ago, by RIM on Twitter: “Some users in EMEA are experiencing issues. We’re investigating, and we apologise for any inconvenience.” They also tweeted an apology “We apologize to any of our customers in Europe, Middle East & Africa still experiencing issues. We’ll bring you an update as soon as we can“.

The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure,” RIM said in a statement. “Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed.

Hopefully service should be restored soon …You can follow updates on this via their twitter page



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